City of Detroit

Supervisory Teller I

POSTED DATE 6 days ago(3/12/2018 12:14 PM)
Office of the Chief Financial Officer
Office of the Chief Financial Officer
Tax Division, Citizen Tax Help Center Branch, Office of the Treasury
$47,495 – $61,673


Posting will close on Monday, March 26, 2018 at 5pm.


The Office of the Chief Financial Officer is seeking to fill a Supervisory Teller I position within the Tax Division, Citizen Tax Help Center Branch of the Office of the Treasury. The Supervisory Teller I is a supervisory position that involves getting work done through others (i.e., the direction of subordinate employees in the performance of work) with accountability to agency management for the quantity and quality of the work done, and for assuring efficient and economical work operations. Supervisory functions include a range of duties and responsibilities for planning, organizing and reviewing work, administering human resources matters, and dealing effectively with em­ployees and union representatives about employee-management concerns. Subordinates include Tellers and other paraprofessional staff who perform receipt, disbursement, examination, deposit, custody, or other clerical processing of cash items, including direct handling of cash items, and use of cash accountability control methods. Teller paraprofessionals are clerical staff that works in the receipt, disbursement, examination, deposit, custody, or other clerical processing of cash items, including direct handling of cash items, and use of cash accountability control methods. Tellers typically perform review of cash documents, validating authenticity of signature, numeric values, and date accuracy. They also operate cash registers of cash and cash processing documents, maintain change, and create daily cashier reports. The work requires application of knowledge of the negotiability, validity, and genuineness of cash items, the acceptability requirements of supporting documents, and cash processing procedures of City Agencies and commercial institutions. Tellers require the ability to work accurately with figures.


Supervises a subordinate staff of paraprofessionals who perform receipt, disbursement, examination, deposit, custody, or other clerical processing of cash items, including direct handling of cash items, and use of cash accountability control methods.


Plans work to be accomplished by subordinates; Sets priorities and prepares schedules for completion of work; Assigns work to subordinates based on priorities, selective consideration of the difficulty and the requirements of the assignments, and the capabilities of employees; Evaluates performance of subordinates; Gives advice, counsels, or instructions to individual employees on both work and administrative matters; Interviews candidates for positions in their unit; Makes recommendations for appointment, promotion, or reassignment involving such positions; Hears and resolves complaints from employees; Refers group grievances and the more serious complaints not re­solved to higher level supervisors; Recommends minor disciplinary measures such as warnings and reprimands; As needed, consults with specialists on training needs, and deciding on training problems related to the units supervised; Identifies developmental and training needs of employees in consultation with the Chief Learning Officer; Provides or makes provision for such development and training.


View Job Specification.



High School graduation or General Educational Development (GED).



Must have a minimum of four (4) years of direct experience as a teller. No work experience as a Supervisor is required; however, the applicant should have experience in leading teams, projects or other assignments that illustrates supervisory capabilities sufficient to supervise teller paraprofessionals. Supervisory Teller I must demonstrate proficiency with integrated word processing and spreadsheet functions.


License / Certificates



Applicants may be required to illustrate proficiency in the use of software packages such as the Microsoft Office Suite including Word and Excel. Applicants may be required to take written tests or work simulations to illustrate proficiency in other skill sets as may be determined based on the duties and responsibilities to be performed. These written tests might include mathematical skills and writing skills, including grammar and reading comprehension.


Applicants may be subject to background, criminal, and credit checks.


Valid government issued identification will be required at time of hire.


  1. Download the Accomplishment Record. Follow the instructions as indicated on the form. For assistance with completing the Accomplishment Record, view the Accomplishment Record Training video below.
  2. Click Apply for this job online.
  3. Complete job application:

Step 1: Build your profile online by clicking Create with Resume or Create with Online Form. Upload Resume using My Computer, Google Drive or Dropbox. Click Submit Resume.

Step 2: Create Profile by entering First Name, Middle Name, Last Name, Email, Login, and Password. Please make note of Login and Password for future reference. Click Submit Profile.

Step 3: Upload Accomplishment Record using My Computer, Google Drive or Dropbox. Complete Preferences, Additional Information, and Contact Information. Click Submit Profile.

Step 4: Complete Voluntary Information or click I do not wish to self-identify. Click Submit.

Step 5: Complete Supplemental Questions. Click Submit.


  • Paper applications are no longer available.
  • Applications, which are not fully completed, will not be considered. For an application to be considered, you must complete and submit your resume, job application, and supplemental questions.
  • Applicants without computers may use one of many Detroit Public Library branches. Click for locations.
  • Applicants can also visit Detroit Employment Solutions or Michigan Works to utilize their computers. Click or for locations.


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